As soon as your order is received, please make sure to check each item thoroughly immediately upon receipt. If there are any issues or concerns, please notify us straight away.
“In stock” Wedding Gowns Return Policy
We only accept returns and exchanges on items purchased that are showing as ‘in-stock. Our’ in stock’ items include our evening gowns and selected pre-made bridal gowns, which have a reduced shipping time of three weeks.
All other wedding dresses are considered ‘made-to-order,’ meaning items are made for you in a standard size selected by you and take up to 16 weeks (Note this is different from ‘made-to-measure’). To qualify for a refund on your ‘in-stock item, your gown must be in original condition – unworn, unwashed, unaltered, undamaged, clean, and must have the tags intact and attached.
If you qualify for a return or exchange, please submit a Returns/Exchange form within 14 days of receiving your item. If your order qualifies for a return or exchange, you will be required to ship your gown back to us at your own cost. Once we have received your gown, you will be refunded the price of your “in stock purchase only.” We will not refund the shipping costs of the item. Perfection bridal cannot accept liability for the loss or damage of the returned goods during shipping.
Not all Perfection bridal styles are available for purchase online. And currently only available on line within Australia.
Try on your dress as soon as possible with your shoes in front of a full length mirror. Remember your gown may need minor adjustments to fit your body type perfectly.
EG: Hem shortened or straps lifted depending on your bust size. Any dressmaker should be able to do these simple alterations for you if needed.
Bridesmaid Return Policy
We accept returns and exchanges on all bridesmaid’s orders. To qualify for a refund, your gown must be returned to us within 14 days of receiving your purchase and must be in original condition – unworn, unwashed, unaltered, undamaged, clean, and must have the tags intact and attached.
If you are not completely satisfied with your bridesmaids dress please submit a Returns/Exchange form If your gown(s) qualify for a return or exchange, Please note we charge a $40 restocking fee per gown for all returns and $20 restocking fee per gown for all exchanges (including change of size, colour or style). You will be refunded the purchase price of your item less this restocking fee.
Jewellery and accessory returns
We accept returns and exchanges on all Jewellery and accessories.
Please note, in the interest of hygiene and for your protection we DO NOT accept exchanges or provide refunds for:
- Hair accessories
unless the items are exhibiting a genuine fault orders. To qualify for a refund, your item must be returned to us within 14 days of receiving your purchase and must be in original condition – unworn, unaltered, undamaged, clean, and must have the tags intact and attached. Return postage is at your cost.
For returns or exchanges, please submit a Returns/Exchange form.
Defective, Damaged or Mis-shipped Items
We conduct very thorough quality control before items are shipped. However, in the rare circumstance that you receive a defective or damaged item or the wrong item, we will repair or replace the item (depending on stock availability). In the event that we cannot offer a suitable replacement, you will be refunded for your purchase. If you receive a defective, damaged or mis-shipped item, please submit a Returns/Exchange form within 14 days of receiving your item.
If your item is defective, damaged, or mis-shipped, we will contact you to arrange your exchange or refund. Once your gown has been returned to us, your refund will be processed, including the cost of the item plus your shipping costs.
Sale items and/or marked down items are final sale, no returns unless the item is deemed faulty.
Please address returns to:
3/167 Princes Highway